By admin 
You can access JetBlue here and Qatar Airways here.
Reader’s Message:
I’m a French citizen and I booked a flight from Sainte Martin to Malaysia, the ticket was a codeshare with JetBlue and Qatar Airways.
On March 4, 2025, I was wrongfully denied boarding by the JetBlue agent using the excuse that I needed a visa for Malaysia which was false.
French citizens do not need a visa for Malaysia for 90 days or less.
I had onward tickets and my Malaysia arrival card which is all that I needed.
Jetblue has now accepted responsibility since it was their agent that made the mistake and has agreed to refund my Qatar ticket and that was done through the interline airline system.
But I am still waiting for my refund because Qatar is telling me the waiver code for the refund is not visible while JetBlue has assured me that the code has been provided to Qatar, so I’m being pitched back and forth between the two airlines and the refund hasn’t been processed as yet.
I’ve attached copies of my onward tickets and arrival card and I would like to know what the compensation clinic has to say about this.
Reader’s Flight Confirmations:
Conclusion
It seems that the JetBlue agent was not accustomed to using Timatic, a tool that airlines use to determine entry requirements, and wrongfully denied the reader boarding a flight that would have connected Qatar’s service to Kuala Lumpur via Doha.
As the denied boarding was on JetBlue, a US carrier, and the trip would have touched the US, the reader should open a case with the DOT’s Aviation Consumer Protection unit against JetBlue and Qatar Airways.
The complaint will likely speed up the refund process and hopefully get someone at JetBlue to look into their operations in the Caribbean.